FOR THE BEST EXPERIENCE, PLEASE READ OUR HELPFUL TIPS.

By booking with us and confirming your ride, entering our premises and participating in or spectating an activity you are agreeing to our terms and conditions and liability disclaimer therein. Please have a read. 

 
50% PREPAYMENT  to confirm your booking 
Your deposit is only refundable if a cancellation is received at least 48 hours in advance of 7 am on the day of your activity.  (*see cancellation terms and process below).

ALL CUSTOMERS SHOULD BRING THE BALANCE IN CASH ON ARRIVAL
Without payment in full your activity may not go ahead.

  • PAYPAL 3% additional charge
    Type in the amount to pay plus 3% handling fee
    Use the link HERE
    Or to Paypal user ID  info@ranchsiestalosrubios.com
    To pay by CREDIT OR DEBIT CARD we can send you a paypal request link on email – please ask

  • BANK TRANSFER

RANCH SIESTA   Santander bank, Spain
IBAN ES2500494464472010018236
SWIFTBIC BSCHESMMXXX

We must receive the correct euro amount after bank charges have been applied.

If sending £ from UK we recommend setting up an account and using a transfer agency such as Horizon Currencies, wise.com etc to send the correct euro amount to us.
You will definitely save money compared to normal bank exchange rates direct from your bank to ours!
If you need help with this please ask. 

  • REVOLUT 0034 645415697
  • It’s really important you MARK THE PAYMENT CLEARLY with your name & ride date so we know it’s yours and confirm to us with a screen shot the payment has been sent. Without these we may not allocate the payment and your activity will be cancelled.
  • If we don’t receive a deposit your provisional booking time will be cancelled. Please always let us know if you have paid or IF YOU DON’T WANT THE SLOT WE HAVE OFFERED so we can give it to someone else.

 CANCELLATIONS

  • We only accept cancellations on WHATSAPP/TEXT to Caroline 0034 645415697 not on email or facebook.     As we are out on horses we can only see texts/whatsapp at these times.
  • Any cancellation made with less than 48 hours before 7.00 am on the day of your activity, your pre-payment is non refundable. This also applies to any no-show on the day, irrespective of the reason, as horses and staff have been allocated specifically for you.
  • If you look at the weather forecast and think it looks wet DO NOT CANCEL or your activity will be charged. Often it can be raining 3 km up the road and dry with us so only we can cancel based on what we see at the site. The weather forecast should not be used it is not accurate for where we ride.
  • We will make a decision on weather on the morning of the activity. So just give us a call / drop us a text. If its just a little drizzly we ride as it’s usually also super warm!
  • If you arrive later than your start time, the activity will be shortened to finish at the correct allocated end time due to our pre-scheduling of riders, horses, feeding, staff etc.

WHAT TO WEAR

  • For your riding comfort & safety no shorts or flipflops or sandals this is very important
  • Please wear long trousers if possible (shorts may be uncomfortable for you) and trainers / shoes / boots.
  • And of course sunscreen! Or bring a rainjacket…
  • We have riding hats for everyone.
  • We have back protectors for children.
  • If anyone has allergies or potentially has, please bring antihistamine.
  • No backpacks allowed as they can frighten horses if they swing around.
    If you want to bring camera/phone please have them secure in a bumbag or zipped pocket.
PHOTOS
  • If she can Caroline will take photos on a hack. These will be uploaded to Facebook over the following 48 hours.Please join our facebook page to see, download and them. We are unable to send photos to individuals.

WHEN RIDING OUT….

  • For safety we have to then go at the speed of the least capable rider. Please be patient and just enjoy the slightly slower ride when this happens.
  • In the summer because of the heat we DO NOT offer long cantering rides. This is to protect our horses’ health.
  • As horses aren’t machines, the unexpected can happen on a ride. If someone falls off, a horse throws a shoe or other complication (rain washed path away, tree blown down etc!) we will try to finish the ride to the best of our ability.
    But safety is so important for riders and horses. Please bear with us when (and it very rarely happens) we have to rethink and shuffle things a little or slow things down.