FOR THE BEST EXPERIENCE, PLEASE READ OUR HELPFUL TIPS.

By booking with us and confirming your ride, entering our premises and participating in or spectating an activity you are agreeing to our terms and conditions and liability disclaimer therein. No exceptions.

 
PREPAYMENT is now needed to confirm your booking – we require a 50deposit payment to secure the time slots.
Your deposit is only refundable if a cancellation is received at least 48 hours in advance of your activity start time *see cancellation terms and process below.
  • PAYPAL
    Use the link HERE and type in the amount to pay
    Or send money via PAYPAL to user ID  info@ranchsiestalosrubios.com
    If you don’t have paypal but want to pay your deposit by credit card ask us to send you a CARD PAYMENT link on email

  • BANK TRANSFER
    Set up an international payment if you are not in Spain (it may not possible from most banking apps  on mobiles but can be done from your bank website)

RANCH SIESTA   Santander bank, Spain
IBAN ES2500494464472010018236
SWIFTBIC BSCHESMMXXX

  • REVOLUT 0034 645415697

  • It’s really important you MARK THE PAYMENT CLEARLY with your name & ride date so we know it’s yours and confirm to us with a screen shot the payment has been sent. Without these we may not allocate the payment and your activity will be cancelled.

  • If we don’t receive a deposit your provisional booking time will be cancelled. Please always let us know if you have paid or IF YOU DON’T WANT THE SLOT WE HAVE OFFERED so we can give it to someone else.

 CANCELLATIONS

  • We only accept cancellations on WHATSAPP/TEXT to Caroline 0034 645415697 not on email or facebook.     As we are out on horses we can only see texts/whatsapp at these times.

  • Any cancellation made with less than 48 hours before your activity and you will forfeit your deposit (50% charge is applied in all cases of cancellation or no show).

  • If you look at the weather forecast and think it looks wet DO NOT CANCEL or your activity will be charged. Often it can be raining 3 km up the road and dry with us so only we can cancel based on what we see at the site. The weather forecast should not be used it is not accurate for where we ride.

  • We will make a decision on weather on the morning of the activity. So just give us a call / drop us a text. If its just a little drizzly we ride as it’s usually also super warm!          

WHAT TO WEAR

  • For your riding comfort & safety no shorts or flipflops or sandals this is very important
  • Please wear long trousers if possible (shorts may be uncomfortable for you) and trainers / shoes / boots.
  • And of course sunscreen! Or bring a rainjacket…
  • We have riding hats for everyone.
  • We have back protectors for children.
  • If anyone has allergies or potentially has, please bring antihistamine.
  • No backpacks allowed as they can frighten horses if they swing around.
    If you want to bring camera/phone please have them secure in a bumbag or zipped pocket.
PHOTOS
  • If she can Caroline will take photos on a hack. These will be uploaded to Facebook over the following 48 hours.Please join our facebook page to see, download and them. We are unable to send photos to individuals.

WHEN RIDING OUT….

  • For safety we have to then go at the speed of the least capable rider. Please be patient and just enjoy the slightly slower ride when this happens.

  • In the summer because of the heat we DO NOT offer long cantering rides. This is to protect our horses’ health.
  • As horses aren’t machines, the unexpected can happen on a ride. If someone falls off, a horse throws a shoe or other complication (rain washed path away, tree blown down etc!) we will try to finish the ride to the best of our ability.
    But safety is so important for riders and horses. Please bear with us when (and it very rarely happens) we have to rethink and shuffle things a little or slow things down.